Privacy Policy

Effective Date: February 2026

Last Updated: February 2026

This Privacy Policy describes how SensaLabs Wellness Private Limited, operating under the brand name TANTRIX (“TANTRIX”, “Company”, “we”, “our”, “us”), collects, uses, processes, stores, protects, and shares your personal data when you access or use:

  • www.tantrix.ai
  • The TANTRIX Mobile Application (“App”)
  • TANTRIX products and related services

By accessing our website, purchasing our products, creating an account, or using the TANTRIX App, you consent to the practices described in this Privacy Policy. If you do not agree with this Policy, please discontinue use immediately.

1. AGE RESTRICTION

TANTRIX products and services are strictly intended for individuals:

  • 21 years of age or older in India

We do not knowingly collect or process personal data of individuals below 21 years.

If we become aware that a minor has registered or provided data:

  • The account will be terminated
  • Personal data will be deleted

Parents or guardians may contact us at:
care@tantrix.ai

2. LEGAL FRAMEWORK

SensaLabs LLP complies with:

  • The Digital Personal Data Protection Act, 2023 (DPDP Act – India)
  • The Information Technology Act, 2000
  • IT (Reasonable Security Practices and Procedures) Rules
  • Applicable Consumer Protection Laws

Where applicable, cross-border safeguards will be implemented in compliance with Indian law.

3. DATA FIDUCIARY (DATA CONTROLLER)

SensaLabs LLP
Registered Office: 2901 TIVOLI CHS HIRANANDANI GARDENS POWAI MUMBAI 400076 MAHARASHTRA INDIA
Email: care@tantrix.ai
Phone: +91-7021472562

SensaLabs LLP acts as the Data Fiduciary under the DPDP Act.

4. INFORMATION WE COLLECT

We collect personal data in the following categories:

4.1 Information You Provide Directly

When you create an account, place an order, or contact support, we may collect:

  • Full Name
  • Email Address
  • Mobile Number
  • Shipping Address
  • Billing Address
  • Date of Birth (for age verification)
  • Username & encrypted password
  • Customer service communications
  • Product reviews and feedback

Providing optional profile preferences is voluntary.

4.2 Payment Information

Payments are processed securely through third-party payment gateways.
We may collect:

  • Transaction ID
  • Payment method type
  • Billing details

We do NOT store:

  • Full card numbers
  • CVV
  • UPI PIN
  • Net banking passwords

All payments are processed in compliance with applicable financial security standards (PCI-DSS via payment partners).

4.3 Automatically Collected Data

When using our website or App, we may automatically collect:

  • IP address
  • Device model
  • Operating system
  • App version
  • Browser type
  • Session duration
  • Pages visited
  • App crash logs
  • Approximate location (based on IP)

This helps improve performance, security, and user experience.

4.4 TANTRIX App & Device Data

For users of app-enabled devices:
We may collect:

  • Bluetooth connection status
  • Device pairing logs
  • Firmware version
  • App interaction data

We DO NOT:

  • Record private sessions
  • Record audio
  • Store vibration patterns
  • Monitor personal usage behavior
  • Access phone gallery without explicit permission

Local Bluetooth use does not require internet.
Long-distance control requires internet connectivity for both connected users.

4.5 Cookies & Tracking Technologies

We use cookies and related technologies to:

  • Maintain login sessions
  • Analyze traffic
  • Prevent fraud
  • Improve user experience

Users may disable cookies in browser settings, though functionality may be limited.

5. PURPOSE OF PROCESSING

We process personal data only for lawful purposes, including:

5.1 Order Fulfilment

  • Processing payments
  • Shipping products
  • Providing tracking updates
  • Handling warranty and support

5.2 Account Management

  • Account creation
  • Identity verification
  • Customer support

5.3 App Functionality

  • Enabling Bluetooth pairing
  • Enabling remote control features
  • Ensuring system stability

5.4 Fraud Prevention & Security

  • Detect suspicious activity
  • Prevent unauthorized access
  • Protect platform integrity

5.5 Marketing (With Consent)

  • Promotional emails
  • Offers
  • Product launches

Users may withdraw marketing consent at any time.

6. LEGAL BASIS (DPDP ACT)

Processing is based on:

  • Explicit user consent
  • Contractual necessity
  • Compliance with legal obligations
  • Legitimate business interests not overriding user rights

Consent may be withdrawn at any time.

7. DATA SHARING

We do not sell personal data.
We may share data with:

7.1 Logistics Partners

For shipping and delivery.

7.2 Payment Processors

For secure transaction processing.

7.3 Cloud & Hosting Providers

For secure storage and app infrastructure.

7.4 Legal Authorities

If required under law or court order.

All third-party providers are bound by confidentiality and security obligations.

8. CROSS-BORDER DATA TRANSFERS

If data is processed outside India:

  • Safeguards will comply with the DPDP Act
  • Contractual security mechanisms will be implemented

9. DATA RETENTION

We retain personal data only as long as necessary:

  • Account Data: Until deletion request
  • Order Records: Minimum 3 years
  • Financial Records: Up to 8 years (tax compliance)
  • Marketing Data: Until consent withdrawn

Backup systems may temporarily retain limited data for security purposes.

10. SECURITY MEASURES

We implement robust technical and organizational measures:

  • SSL/TLS encryption
  • Encrypted databases
  • Secure cloud hosting
  • Firewall protection
  • Access control systems
  • Periodic internal security reviews

No online system can guarantee absolute security.

11. USER RIGHTS (INDIA – DPDP ACT)

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Withdraw consent
  • Request deletion
  • Nominate a representative
  • File a grievance

To exercise rights:
📩 care@tantrix.ai

We aim to respond within 30 days.

12. GRIEVANCE REDRESSAL MECHANISM

Grievance Officer
Email: care@tantrix.ai
Response Timeline: Within 15 days

If unresolved, you may escalate to the Data Protection Board of India (once operational).

13. AI FEATURES (IF APPLICABLE)

If TANTRIX includes AI-powered features:

  • User inputs may be processed
  • AI outputs may not always be accurate
  • AI responses are not medical advice

Users use AI features at their discretion.

14. POLICY UPDATES

We may revise this Privacy Policy periodically.
Significant changes will be notified via:

  • Email
  • In-app notification
  • Website update

Continued use constitutes acceptance.

15. CONTACT INFORMATION

SensaLabs LLP
Operating Brand: TANTRIX

📩 care@tantrix.ai
📞 +91-7021472562
Website: www.tantrix.ai

Privacy Policy | Tantrix