Policies
Disclaimer.
What you should know before using our website, app and products.
General
This website and the Tantrix app are operated by SensaLabs Wellness Private Limited. The information, products and services on this website are provided for general information and personal wellness purposes only. While we make every effort to keep information accurate and up to date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability or suitability of the information, products or services for any particular purpose.
Adults Only
Our products, the Tantrix app and this website are intended solely for adults aged 21 years and above. By accessing this website or using our products and services, you confirm that you are at least 21 years old and that it is lawful for you to view and purchase such products in your jurisdiction.
Not Medical Advice
Nothing on this website, in the app, or in conversations with our AI companions constitutes medical, psychological, or professional advice, diagnosis or treatment. Our products are personal wellness devices, not medical devices. If you have a medical condition, are pregnant, have recently had surgery, or have any concerns about using an intimate wellness product, please consult a qualified healthcare professional before use.
AI Companions
AI companions in the Tantrix app are computer-generated characters powered by third-party artificial-intelligence technology. They are not real people, do not have feelings or intentions, and may produce responses that are inaccurate, inappropriate or unexpected. Conversations are for entertainment and companionship purposes only and should not be relied upon for advice or as a substitute for human relationships or professional support. You are responsible for how you use and act on any AI-generated content.
Product Use and Safety
Always read the product guide before use and follow all care, cleaning, charging and safety instructions. Do not use a product that is damaged, and stop use immediately if you experience pain, discomfort or irritation. Use only compatible chargers and body-safe, water-based lubricants unless otherwise stated. SensaLabs Wellness Private Limited is not liable for injury or damage arising from misuse, modification, or use contrary to the product instructions.
Third-Party Links and Services
This website and the app may contain links to, or rely on, third-party websites and services, including payment providers, delivery partners, app stores and AI technology providers. We do not control and are not responsible for the content, privacy practices or availability of those third parties. Your use of them is subject to their own terms.
Limitation of Liability
To the fullest extent permitted by applicable law, SensaLabs Wellness Private Limited, its directors, employees and partners shall not be liable for any direct, indirect, incidental, consequential or special loss or damage arising out of or in connection with the use of this website, the app, our AI companions or our products. Nothing in this disclaimer limits any rights you may have under applicable consumer protection law that cannot be excluded.
Changes
We may update this disclaimer from time to time. The current version will always be available on this page. Continued use of the website, app or products after an update constitutes acceptance of the revised disclaimer. This disclaimer should be read together with our Terms and Conditions and Privacy Policy.